Terms of Use

These Terms of Use ("Terms") establish and regulate the conditions for using the website of LASERCUT, available at lasercut.parts ("Service" or "Website").

Service operator:

Lasercut s.r.o., Rožňavská 2 821 04 Bratislava, Slovak Republic

Company ID: 55033130 | VAT ID: SK2121843625

By using this website, the user confirms that they have carefully read, fully understood and unconditionally agreed to these Terms. If you disagree with these Terms, the use of the Website is not permitted.

• User – any natural or legal person who visits or uses the LASERCUT website.
• Content – all text materials, graphic elements, technical specifications, configuration tools, pricing data, calculations and all other information published on the website.
• Services – services provided by LASERCUT, including but not limited to laser cutting, bending, machining, part manufacturing, price calculations and related operations.
• Contract – a binding agreement between the Operator and the User, formed upon order confirmation.

The LASERCUT website serves for:

• Obtaining price quotes for laser cutting and part manufacturing
• Submitting orders
• Communication regarding orders
• Information about capacities, processes and technical capabilities

The Operator reserves the right to:

• Change the scope of services
• Change technical settings, prices and specifications
• Restrict or suspend website operation

Use of the service is permitted only for persons:

• Over 18 years of age
• Acting in compliance with the laws of the Slovak Republic and the EU

Prohibited:

• Unauthorised access to systems
• Network security disruption
• Attempts to obtain source code
• Automated content downloading without consent

4.1 Creating an Order

An order is created by:

• Submitting technical documentation
• Confirming a price quote
• Accepting manufacturing conditions

The Operator may reject an order particularly in cases of: incomplete or incorrect documentation, technical infeasibility of the part, capacity limitations, or risky/hazardous materials.

4.2 Contract Binding Nature

A contract is formed only upon written or electronic confirmation of the order by the operator. Information on the website (including prices) is non-binding unless explicitly confirmed.

The User is responsible for:

• Accuracy of drawings (DXF, DWG, STEP, PDF or other formats)
• Manufacturing tolerances
• Material specification, thickness, quality and surface finish

The Operator is not responsible for:

• Errors arising from incorrect documentation
• Material deformations during cutting
• Dimensional changes caused by thermal processes
• Tensile and residual stresses in the material

6.1 Price Quotes

Prices are indicative unless confirmed. The price may depend on drawing complexity, material type, thickness, number of pieces, delivery deadline and required precision.

6.2 Payments

Unless otherwise stated:

• Payment is made in advance based on a proforma invoice followed by card or bank application payment when placing the order
• Prices are stated without VAT (unless otherwise indicated)
• Unpaid orders are not manufactured

7.1 Delivery Times

Manufacturing times are estimated and not guaranteed unless otherwise agreed. The Operator is not responsible for delays caused by incorrect documentation, material suppliers, force majeure or production overload.

7.2 Delivery Method

Delivery may be by courier (DHL, TopTrans), parcel transport, pallet transport or truck transport. Shipping costs are always quoted individually.

8.1 Claims

A claim must be filed in writing within 48 hours of receiving the shipment, with photo documentation and a description of the defect. Without these requirements, the claim cannot be accepted.

8.2 Warranty

The warranty does not cover:

• Errors caused by incorrect drawing design
• Tolerance deviations unless agreed upon
• Natural material properties (deformations, stresses)
• Damage caused by User's assembly

• All website content (texts, parameters, photographs, software, configurators) is the property of the operator.
• It is prohibited to copy, modify, distribute or use trade marks without permission.
• By uploading documentation, the user grants the operator the necessary licence rights for manufacturing purposes.

Data processing is governed by Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll.

The User may request access to data, correction, deletion or restriction of processing.

The detailed personal data protection policy is set out in the Privacy Policy document.

The Operator is not responsible for:

• Indirect damage, lost profits or operational downtime
• Consequential damages caused by defective parts
• Use of the product for purposes that were not declared

The maximum liability of the operator is limited to the value of the order.

The User may not:

• Upload hazardous, toxic or prohibited materials
• Order components for weapons or illegal devices
• Use the website for fraudulent or deceptive conduct
• Bypass security systems

The Operator may update the Terms. All changes are effective immediately upon publication.

These Terms are governed by the law of the Slovak Republic and the law of the European Union.

Disputes are resolved preferably by settlement. If no agreement is reached, exclusive jurisdiction lies with: the District Court Bratislava I.

Lasercut s.r.o. (LASERCUT Service)

E-mail: [email protected]

Correspondence address: Rožňavská 2 821 04, Bratislava, Slovak Republic