Question 1

How do I place an order?

Accepted Answer

Upload your DXF file through our online configurator, select the material and thickness, set the quantity, and proceed to checkout. You'll receive a price instantly.

Question 2

What is the minimum order quantity?

Accepted Answer

The minimum order is 1 piece. We don't charge any surcharge for small quantities.

Question 3

Can I modify my order after placing it?

Accepted Answer

You can modify your order before production begins. Contact our support team as soon as possible with your order number.

Question 4

How do I get a custom quote for complex projects?

Accepted Answer

For complex projects, send your files in line with the DESIGN MANUAL requirements to welcome@lasercut.parts. We'll prepare a custom quote within 2 hours on business days.

Question 5

Can I reorder a previous job?

Accepted Answer

Yes, log into your account to find previous orders and reorder with a single click. All files and settings are saved.

Question 6

What materials do you cut?

Accepted Answer

We cut carbon steel, stainless steel, aluminum, copper, brass, and bronze. You can view all materials, grades, and thicknesses in detail on the MATERIALS page.

Question 7

What is the maximum material thickness?

Accepted Answer

Carbon steel (S235JR, S275, S355J2, DC01, S355MC, C45, C45E) in thicknesses of 0.5–60 mm, stainless steel (1.4301, 1.4404, 1.4016, 1.4462, 1.4509, 1.4571) in thicknesses of 0.5–8 mm, AlMg aluminum (EN AW-5083, EN AW-5754, EN AW-6082, EN AW-1050, EN AW-5005, EN AW-6060, EN AW-7075) in thicknesses of 0.8–12 mm, copper (Cu-ETP) in thicknesses of 0.5–3 mm, brass (CuZn37) in thicknesses of 0.5–3 mm, bronze (CuSn6) in thicknesses of 1–25 mm, galvanized steel (DX51D, DC01+ZE25) in thicknesses of 0.5–5 mm, Hardox (HB450, HB500) in thicknesses of 4–30 mm, alloy steel (25CrMo4, 42CrMo4) in thicknesses of 2–8 mm, and corten (S355J0WP, S355J2W+N) in thicknesses of 2–8 mm.

Question 8

Do you provide the material or do I need to supply it?

Accepted Answer

All materials are supplied from our stock of certified European steel. To maintain our internal production standards, cutting quality, and guaranteed final precision, we do not process customer-supplied material. This approach allows us to ensure consistent technological conditions, material traceability, and a reliable final result for every part. Learn more about our partners.

Question 9

What surface finishes are available?

Accepted Answer

Available finishes depend on the material: natural, vibrated, brushed, mirror, and sandblasted. Check the material detail page for options.

Question 10

Are your materials certified?

Accepted Answer

Yes, we can provide the relevant material certification and standards for each material on request.

Question 11

What file formats do you accept?

Accepted Answer

We primarily accept DXF files only, and they must fully comply with the requirements of the DESIGN MANUAL for laser cutting of sheet metal.

Question 12

What are the DXF file requirements?

Accepted Answer

The DXF must contain exactly one part at 1:1 scale in millimeters. Only cutting contours are allowed — no dimensions, notes or non-cut elements. All lines must be closed, without intersections or open ends. Text must be converted to outlines. Engraving must be clearly marked (separate layer or PDF). More details in the DESIGN MANUAL.

Question 13

Can I include engraving in the file?

Accepted Answer

Yes, engraving is supported. However, all engraved elements must be clearly and definitively specified in a technical PDF drawing. The DXF file is primarily intended for cutting and may include only auxiliary markings (e.g. a separate layer) — the technical documentation is always the binding source.

Question 14

What if my file contains text or fonts?

Accepted Answer

All text must be converted to curves (outlines/paths) before uploading. Unconverted fonts may display incorrectly or cause cutting errors.

Question 15

What is the maximum part size?

Accepted Answer

Maximum sheet size is 4000x2000 mm. Parts within this size receive an instant quote. For larger requirements, contact us.

Question 16

How is the price calculated?

Accepted Answer

The price consists of material (~40%), cutting time (~50%) and setup (~10%). The final price is mainly driven by material type and thickness, cut length and shape complexity, quantity (batch size), as well as additional operations (e.g. engraving, deburring) and the time required for preparation and calibration.

Question 17

Do you offer volume discounts?

Accepted Answer

Yes, the price per piece decreases with higher quantities as setup costs are spread across more parts.

Question 18

Are prices shown with or without VAT?

Accepted Answer

Prices in the configurator are shown without VAT. VAT is displayed separately at checkout. EU businesses with a valid VAT ID may qualify for reverse charge.

Question 19

Is there a setup fee?

Accepted Answer

A small setup fee is included in the price to cover machine preparation. It's automatically calculated and shown in the total.

Question 20

Where do you deliver?

Accepted Answer

We deliver across Slovakia and the entire European Union via DHL Express and Toptrans logistics.

Question 21

How long does delivery take?

Accepted Answer

Standard delivery takes 3-5 business days after production is complete. Express shipping options are available.

Question 22

How much does shipping cost?

Accepted Answer

Shipping cost is calculated automatically at checkout based on package weight and destination. Self-pickup from our Bratislava facility is free.

Question 23

Can I pick up my order in person?

Accepted Answer

Yes, self-pickup is available from our facility in Bratislava. You'll receive a notification when your order is ready.

Question 24

Do you offer express shipping?

Accepted Answer

Yes, express production (24-48 hours) and express shipping are available for an additional fee.

Question 25

What payment methods do you accept?

Accepted Answer

We accept bank transfers, credit/debit cards (Visa, Mastercard), and online payment via TatraPay. For businesses, we also offer payment on invoice.

Question 26

When do I pay?

Accepted Answer

Payment is collected at checkout before production begins. For invoice payments, standard 14-day terms apply.

Question 27

Can I get an invoice for my company?

Accepted Answer

Yes, enter your company details during checkout. A proper tax invoice is issued automatically.

Question 28

What is your refund policy?

Accepted Answer

If parts don't meet specifications, we'll remake or refund them. Contact us within 14 days of delivery.

Question 29

What is the cutting tolerance?

Accepted Answer

Our standard cutting tolerance is ±0.1 mm for most materials. For thicker materials (>10 mm), tolerance may be ±0.2 mm.

Question 30

What is the minimum hole diameter?

Accepted Answer

Minimum hole diameter equals the material thickness. For example, in 2 mm steel, the minimum hole is 2 mm diameter.

Question 31

Do you offer bending and welding?

Accepted Answer

Yes, we offer CNC bending, welding, and surface treatments as additional services.

Question 32

What laser technology do you use?

Accepted Answer

We use modern fiber laser technologies. Our machine park includes 4 types of lasers: three high-power machines for sheet cutting with up to 20 kW, and one tube and profile cutting laser with 6 kW.

Question 33

What is the edge quality like?

Accepted Answer

Fiber laser cutting produces clean, smooth edges with minimal heat affected zone. Most parts require no post-processing.

Question 34

Do I need an account to order?

Accepted Answer

You can place an order as a guest, but creating an account lets you track orders, save files, and reorder easily.

Question 35

How do I track my order?

Accepted Answer

Log into your account to see real-time order status. You'll also receive email notifications at each stage.

Question 36

Can I save my company details for future orders?

Accepted Answer

Yes, your company details and shipping addresses are saved in your account for quick checkout.

Question 37

How do I reset my password?

Accepted Answer

Click 'Forgot password' on the login page and enter your email address. You'll receive a password reset link within minutes.

Frequently Asked Questions